Generate a Service Agreement for Ireland
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Built for Irish law
Updated 2026
Service Agreement vs Freelancer Contract
A service agreement is for B2B engagements between two businesses - typically ongoing relationships with SLAs and liability caps. A freelancer contract is for engaging an individual contractor for a defined project. If you are hiring an individual, our freelancer contract may be more appropriate.
What's Included
Scope of services with measurable deliverables - clearly defined scope of work, acceptance criteria, and milestones to prevent scope creep
SLA provisions with service credit mechanism - uptime targets, response times, and automatic credits if service levels are missed
Fee schedule with late payment interest - interest on overdue invoices at the rate prescribed by the EU Late Payment Regulations (SI 580/2012)
Liability cap - typically capped at 12 months' fees, customisable to suit your risk profile
Professional indemnity insurance requirement - option to require the service provider to carry PI insurance
IP ownership and licence terms - clear allocation of who owns the deliverables and any background IP
Confidentiality provisions - reciprocal confidentiality obligations for the duration and after termination
GDPR data processing addendum - Article 28 compliant DPA included if the service involves processing personal data
Termination and handover obligations - structured exit process including data return, knowledge transfer, and wind-down period
Irish governing law - governed by the laws of Ireland
What We'll Ask You
Our guided questionnaire takes about 3-5 minutes.
1
Provider Details
2
Client Details
3
Services
4
Commercial Terms
5
Liability & IP
6
Term & Termination
Why Trust This Document
Supply of Services Act 1980 implied terms addressed and customised
EU Late Payment Regulations interest rate automatically included
Liability cap protects both provider and client proportionately
GDPR Article 28 data processing addendum available if personal data is involved
Frequently Asked Questions
A service agreement governs an ongoing B2B relationship - think agencies, IT providers, consultancies. It typically includes SLAs, liability caps, insurance requirements, and renewal terms. A freelancer contract engages an individual for a defined project with specific deliverables. Key differences: service agreements are usually between two businesses, cover ongoing engagements, and include more commercial protections.
If you are providing a critical service (IT, hosting, managed services), yes. SLAs set measurable targets (uptime, response times) and provide remedies (service credits) if those targets are missed. They also protect the provider by defining what "good service" means objectively.
In Ireland, 12 months' fees is a common liability cap for professional services. Some industries use 2x or 3x monthly fees. The cap should reflect the risk profile of the engagement. Our questionnaire lets you choose the approach that suits your situation.
If the service provider will process personal data on your behalf (e.g. a payroll provider, cloud hosting, marketing agency handling customer data), GDPR Article 28 requires a written data processing agreement. Our questionnaire asks about this and includes a compliant DPA if needed.
Related Documents
Further Reading
€49
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Solicitors charge €500-€1,000 for this
SLA and service credit terms
Late payment interest included
Liability cap (customisable)
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